Refund & Cancellation Policy

Last updated: 13 October 2026

Owner review required: Confirm the contact details and operational timelines below. Do not promise a processing time unless your payment provider and team can meet it.

Cancellation before dispatch

Request cancellation as soon as possible using [CUSTOMER SUPPORT PHONE / EMAIL]. If the order has not been prepared or dispatched, we will review the request and confirm whether it can be cancelled. Once preparation or delivery is underway, cancellation may not be possible, subject to applicable law and the circumstances.

Missing, damaged or poor-quality items

Contact support promptly after delivery and provide the order number, item details and, where possible, photos of the issue. We will review reports of missing, damaged, spoiled or incorrect items and may offer a replacement, refund or other appropriate resolution.

Out-of-stock items and substitutions

If we cannot supply an item, we will contact you where practical and arrange a suitable substitution only with your agreement, or remove/refund the unavailable item as applicable.

Refund method and timing

Approved refunds will generally be sent to the original payment method where supported. Actual crediting time depends on the payment provider and bank. For cash-on-delivery orders, support will explain the available refund method. Any applicable refund amount and method will be confirmed to you.

Non-refundable circumstances

A change of mind after fresh/perishable goods have been delivered may not qualify for a refund where the goods are correct and in acceptable condition, but this does not limit remedies for defective, damaged, misdescribed or missing goods or any rights under applicable law.

How to contact us

Order support: [PHONE]; Email: [EMAIL]; Address: [BUSINESS ADDRESS]. Please include your order number. Insert a verified grievance contact and escalation procedure before launch.